Privacy policy

At NUOTIE Model , we are committed to protecting your personal privacy. This policy outlines how we collect, use, and safeguard your personal information when you shop with us on nuotie.com.

🔒 Privacy & Safety Highlights

  • No Credit Card Storage: We do not store or process raw credit card numbers. All transactions are encrypted and processed through trusted gateways like PayPal and Shopify Payments.
  • We Never Sell Your Data: Your contact and order history are exclusively used to fulfill your orders and improve your shopping experience.
  • Easy Unsubscribe: You can opt out of marketing emails at any time with a single click.
  • Full Control: You have the right to request access, correction, or deletion of your personal data.

1. Information We Collect

To deliver your order smoothly, we collect personal information provided directly by you during checkout or account registration:

  • Contact & Shipping Details: Name, shipping address, billing address, phone number, and email address.
  • Order Records: Details about the scale models you purchased, order tracking ID, and support ticket communications.
  • Usage & Device Data: IP address, browser type, and cookies automatically gathered via Shopify to optimize site performance.

2. How We Use Your Information

We use your data strictly for legitimate operational purposes, including:

  • Processing orders, arranging parcel delivery, and providing order tracking updates.
  • Communicating with you regarding customer support, replacement parts, or order inquiries.
  • Preventing fraudulent transactions and ensuring payment security via 256-bit SSL encryption.
  • Sending promotional news or special discounts (only if you explicitly opted in).

3. Sharing Information with Trusted Partners

We do not sell, rent, or trade your personal information. We only share necessary data with trusted third-party partners who help operate our website and fulfill your orders:

  • E-Commerce Platform: Hosted on Shopify, ensuring global compliance and infrastructure security.
  • Payment Gateways: Encrypted transaction processing via PayPal, Visa, Mastercard, and Apple Pay.
  • Logistics Partners: Sharing recipient shipping details with international carriers (e.g., DHL, FedEx, Postal Services) strictly for delivery purposes.

4. Your Data Rights & Choice

Depending on your location (including the European Union and California), you hold legal rights over your personal data:

  • Access & Correction: Request a copy of the personal data we hold about you or ask us to update incorrect details.
  • Deletion (Right to be Forgotten): Request the permanent deletion of your personal records, subject to legal record-keeping obligations for tax/audit purposes.
  • Opt-Out: Click the "Unsubscribe" link at the bottom of any marketing email or contact us directly.

5. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our compliance team:

  • ✉️ Data Privacy Email: service@nuotie.com
  • 🏢 Enterprise Name: Shenzhen Silver Ridge Innovation Co., Ltd.
  • 📍 Offices: Hong Kong | Shenzhen, Guangdong, China