Contact information
Have a question about a model, need help with order tracking, or require assistance with a delivery? The NUOTIE Support Team is here to help! We strive to respond to every inquiry promptly and reliably.
🏢 Corporate Offices & Direct Channels
- 📍 Office Locations: Hong Kong | Shenzhen, Guangdong, China
- ✉️ Primary Email (Recommended): service@nuotie.com
- 📞 Phone Support: +86 132-6945-4289
- 🚚 Order Status: Track your package anytime via our order portal.
💡 Time Zone & Response Guarantee Notice:
Operating from our offices in Hong Kong and Shenzhen, Guangdong, our customer service team manages inquiries worldwide. Due to international time zone differences, live chat or phone support may occasionally be offline. For the fastest service, please contact us via email at service@nuotie.com. We strictly pledge a reply within 24 business hours!
🛡️ Your Shopping Safeguards
- 30-Day Money-Back Guarantee: Easy and transparent return policy.
- Free Worldwide Shipping: Guaranteed free shipping on all orders with no minimum purchase.
- Transit Damage Protection: Free replacement guarantee for models damaged during shipping.
- 100% Secure Checkout: SSL encrypted processing for all major payment methods.